India's most trusted logistics software company brings you AI-powered shipment tracking software that covers all couriers, all parcels, all shipments — giving your customers real-time answers on your own branded page. Not a courier website. Yours.
"Where is my order?" — also known as a WISMO query — is the single most expensive, most preventable problem in post-purchase customer experience for Indian D2C and eCommerce brands.
Your support team logs into Delhivery, then DTDC, then India Post — switching between 5 different portals — just to answer one customer. Meanwhile, that customer is already writing a bad review.
Our real-time parcel tracking software built by Sagar Informatics fixes this at the source. One dashboard, all couriers, proactive status updates — so customers already know before they ask.
Most businesses with multiple courier partners spend enormous time every day answering the same questions: "Has this shipped?" "Why is this delayed?" "Which parcels are RTO?" When your team has to log into 6 different courier websites to answer these questions, the real cost is invisible but enormous.
Our AI-powered shipment tracking software centralizes every parcel, every courier, every shipment status update into one intelligent, real-time dashboard. Your customers track their orders on your own branded page. Your operations team sees everything in one place.
Built by Sagar Informatics — a company that has spent 18+ years building logistics software for India's courier industry — this is not a generic global tool adapted for India. It's built from the ground up with Indian courier workflows, COD handling, NDR reports, and RTO visibility as first-class features.
One dashboard for every shipment, regardless of which courier is carrying it.
Customers track orders on your domain, not the courier's website — preserving brand trust.
Predict delays, detect exceptions, and receive proactive alerts before issues escalate.
Connect ShipSagar to your existing OMS, ERP, or website with our developer-friendly API.
Upload thousands of AWB numbers via CSV/Excel and track them all simultaneously.
After checkout, most brands completely lose control of the customer experience. Here's what's costing you support time, revenue, and customer trust.
When your customer clicks "Track Order," they land on a Delhivery or Blue Dart page — a completely different brand identity with no connection to your store.
Without proactive tracking updates, customers flood your support channels with WISMO queries — increasing costs and reducing satisfaction scores.
With 5–10 courier partners, your operations team is logging into multiple portals every day. There's no single source of truth for delivery performance or exceptions.
Return-to-origin shipments discovered too late result in inventory pile-up and delayed refunds.
Without consolidated analytics, you can't identify which courier partners are underperforming or costing you more in failed deliveries.
Global tracking platforms are generic tools adapted for India. We built this from India's logistics ground up — with deep support for Indian courier workflows, COD, NDR, and RTO — while tracking international shipments through DHL, FedEx, UPS, Aramex, and 300+ global carriers with equal reliability.
Track cash-on-delivery collection directly — a critical feature for Indian eCommerce that most global tools completely ignore.
Get a dedicated NDR dashboard showing every failed delivery attempt — with courier code, reason, and customer details for rapid re-attempt action.
Return-to-origin shipments are flagged by our AI engine early — giving your team time to re-engage the customer or reroute, not just accept the loss.
Compare delivered %, RTO %, undelivered %, and in-transit % across each courier partner. Know exactly which carrier is underperforming before you renew their contract.
Sagar Informatics has been building logistics software since 2007 — longer than most of these competitors have existed.
Purpose-built for Indian eCommerce and logistics businesses — with the global carrier coverage your growth demands and the Indian-specific features your operations actually need.
Track every shipment from 500+ Indian and global carriers — India Post, Delhivery, DTDC, Blue Dart, DHL, FedEx, UPS, Aramex and more — all from a single dashboard with live status updates.
Customers track their orders on your website — not a courier's generic portal. Set up a fully branded tracking page with your logo, domain, and brand colors in minutes.
Predict delivery timelines before customers ask. Our AI engine detects delays, flags exceptions, identifies RTO risks early, and benchmarks courier performance — all automatically.
Upload thousands of AWB/tracking numbers at once via Excel or CSV. Manage, filter, and action large shipment batches without manual data entry or switching between courier portals.
Integrate real-time tracking directly into your eCommerce website, OMS, ERP, or mobile app. Developer-friendly REST APIs with fast, sub-second response times and end-to-end encryption.
Compare courier delivery rates, average transit times, and exception frequencies across all your carrier partners. Export reports for audits, SLA reviews, or vendor negotiations.
This is the actual platform your team will use daily. Built with Indian logistics operations in mind — not retrofitted from a global product.
Visual analytics showing total orders, OFD, delivered, undelivered, RTO, exceptions, and pending — filterable by date range in seconds.
See delivered %, RTO %, undelivered %, and in-transit % per carrier. Download as a report for contract reviews or SLA discussions.
Every failed delivery logged with tracking number, order number, NDR reason, courier code, and customer name — downloadable for your field team.
Upload thousands of AWBs via CSV/Excel in one shot. Filter by carrier, status, date, country. Download shipment reports for audits.
ShipSagar maps each shipment through a clear, step-by-step delivery lifecycle — so you and your customers always know exactly what's happening.
Courier partner confirms pickup booking and creates the AWB.
Package collected from your warehouse or seller location.
Shipment is moving through the carrier network toward the destination.
Last-mile delivery agent is en route to the customer's address.
Confirmed delivery or Return to Origin triggered with AI alert.
No coding required to set up your branded tracking experience. ShipSagar is built for business teams, not just developers.
Sign up for ShipSagar in under 2 minutes. Your first 50 shipments are completely free — no credit card, no commitment, no coding required. Businesses on our full LMS platform can connect their account directly for seamless data sync.
Enter tracking numbers manually or upload thousands of AWB numbers at once using an Excel or CSV file. ShipSagar automatically identifies the courier from the AWB format — no manual tagging needed.
View live delivery statuses, AI-predicted ETAs, courier performance metrics, and exception alerts — all in one centralized dashboard. Share branded tracking links directly with your customers or embed the tracker on your website.
For businesses managing multiple courier partners without a unified tracking system, these are the operational gaps ShipSagar closes.
| Area | Without Shipment Tracking Software | With ShipSagar |
|---|---|---|
| Customer Tracking Experience | Customers redirected to courier websites | Branded tracking page on your own domain |
| WISMO Support Queries | High volume, manual handling | Up to 69% reduction with proactive updates |
| Multi-Courier Visibility | Log into each courier portal separately | All couriers tracked in one unified dashboard |
| RTO & Exception Alerts | Discovered late, after delays have compounded | AI-flagged in real time before issues escalate |
| Courier Performance Data | No consolidated analytics available | Courier-wise delivery rate & SLA reports |
| Bulk Shipment Management | Manual entry, error-prone | Bulk CSV/Excel upload, instant tracking |
| System Integration | No API, no OMS/ERP connectivity | Developer API + LMS/TMS integration ready |
From single-seller eCommerce stores to large enterprise logistics operations, ShipSagar scales with your shipment volume and team structure.
Offer customers a seamless, branded post-purchase experience. Reduce support load and increase repeat purchases through better delivery communication.
Manage thousands of daily shipments across multiple carrier contracts. Get the visibility and exception management tools your operations team actually needs. Pairs directly with our Logistics Management Software.
Offer your clients a consolidated shipment tracking interface without building it yourself. Ideal for businesses already using our Courier Aggregator Software.
Give your marketplace sellers and buyers a unified, real-time order tracking interface — without sending them to individual courier websites with no brand continuity.
Whether you ship pan-India or globally, our platform connects to every major carrier — and hundreds of regional Indian couriers most tools miss entirely.
Indian Couriers
Global Couriers
Real-time shipment tracking software gives you — and your customers — live visibility into where every parcel is, across all courier partners, from one dashboard. If you're currently logging into multiple courier websites to answer customer queries, or if your support team fields "where is my order?" calls every day, yes — you need it. Our platform reduces those queries by up to 69% from day one.
Global tools are built for Western markets and adapted for India — meaning COD management, NDR workflows, RTO detection, and Indian carrier integrations are often missing or unreliable. Our platform is built from the ground up in India, by Sagar Informatics — a company with 18+ years of Indian logistics software expertise. We natively support COD, NDR reports, carrier performance benchmarking, and all major Indian couriers including India Post, Delhivery, DTDC, Blue Dart, XpressBees, and 200+ more.
NDR stands for Non-Delivery Report. When a courier executive fails to deliver a package — because the customer wasn't available, the address was wrong, or access was denied — it gets logged as an NDR. Our platform generates a dedicated NDR report with every failed attempt, including the tracking number, order number, NDR reason, courier code, and customer name — so your operations team can take quick re-delivery action before it becomes an RTO.
Yes. We support 500+ Indian and international courier partners — India Post, Delhivery, Blue Dart, DTDC, XpressBees, Ecom Express, Shadowfax, Ekart, Professional Couriers, Wow Express, and 200+ more domestic carriers — plus DHL, FedEx, UPS, Aramex, and 300+ international couriers. Our system auto-detects the courier from the AWB number — no manual tagging required.
The branded tracking page requires no coding — we give you an embeddable widget code that pastes directly into your website. For deeper integrations (pushing shipments from your OMS, pulling status into your app), we provide a REST API with Token + ClientCode authentication, and a webhook URL for real-time push notifications. Full API documentation is available inside your account dashboard.
Yes. This shipment tracking platform is part of the same logistics software ecosystem built by Sagar Informatics. Businesses using our Logistics Management Software (LMS) or Courier Aggregator Software can connect their tracking data natively — giving operations teams one unified view across dispatch, delivery, and customer-facing tracking in a single stack.
Join 1,000+ Indian businesses that have eliminated WISMO queries, gained full courier visibility, and taken control of their post-purchase experience — built by Sagar Informatics, India's logistics software leader.
No credit card · No coding · 99.9% uptime · 18+ years of Indian logistics expertise · Made in India
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