Remuneration:As per industry normsApply
Schedule:Walk in 10:00 AM -- 03:00 PM
Required Qualification:BCA, BE, MCA, B. Tech & M. Tech
Required Experience:1 Year+
Job Description
Key Responsibilities
·
Handle customer support queries and verify
issues reported by clients.
·
Coordinate with the technology/development team
to ensure timely resolution of issues.
·
Provide training and demonstrations on various
SIPL software solutions to customers and prospects.
·
Analyze customer issues and queries to improve
response mechanisms and support quality.
·
Interact with Product Owners to report defect
analysis, testing progress, and product functionality updates.
·
Perform software testing activities, analyze
test results, and maintain testing metrics.
·
Prepare and present detailed test reports.
·
Manage and track change requests to ensure
timely delivery and implementation.
·
Follow up with new and existing clients through
emails and calls regarding support, requirements, and business opportunities.
·
Maintain regular communication with existing and
old clients for relationship management and new requirement generation.
·
Send customer satisfaction and completion
acknowledgment emails after successful project/order completion.
·
Share introduction and marketing emails with
prospective clients.
·
Demonstrate software features and
functionalities to prospective and existing customers.
·
API testing using tools such as Postman.
·
Work extensively with Microsoft Excel for
reporting, analysis, and data handling.
·
Be flexible and customer-oriented, with
readiness to assist clients beyond official working hours whenever required.
Required Skills & Qualifications
·
Strong verbal and written communication skills.
·
Good analytical and troubleshooting abilities.
·
Customer handling and relationship management
skills.
·
Good understanding of software testing and
defect tracking.
·
Good knowledge of API testing tools, especially
Postman.
·
Proficiency in Microsoft Excel and reporting
tools.
·
Ability to manage multiple tasks and coordinate
across teams.
·
Willingness to learn new technologies and
business processes.
·
Ability to work in a fast-paced environment with
customer-centric approach.
Preferred Candidate Profile
Prior experience in software support, implementation,
testing, or customer training will be an added advantage.
Candidates with experience in SaaS, logistics, courier, ERP,
or business automation software solutions will be preferred.
Benefits
- Company
sponsored enrolment to online learning resources.
- 2nd
and 4th Saturday off with Sunday weekly off
- Health
insurance
- EPF
- Birthday
allowance
Send your CV at: careers@sagarinfotech.com
Head Office
